‍Ourcustomer service: your satisfaction!

In this article, you'll discover that at Gardette, customer satisfaction is our top priority. We have put in place an information-gathering strategy to ensure continuous improvement of our customer service.

We are also committed to building lasting relationships with our customers, guaranteeing their satisfaction and ensuring their loyalty. We aim to deliver a personalized, positive customer experience by putting the customer at the center of our business and building lasting trust.

Discover Gardette's 4 commitments and why you should consider placing your order with us.

‍Responsiveness

Our 10-strong sales team, working closely with our Technical and Sales departments, is committed to responding to your quotations and orders within 24 to 48 hours of receipt. We do our utmost to offer you the best production times and optimized deliveries.

We're also organized to help you with your medium- and long-term projects.

Last but not least, our e-shop gives you 24/7 visibility of our live stocks, as well as your price conditions, technical data sheets...

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Proximity and personalization

Do you have a special production or packaging requirement, or any other specific request? Our staff are available by e-mail or telephone to provide you with the necessary assistance, meet your requirements and find solutions to your questions. Please do not hesitate to contact us so that we can help you with your project.

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Adaptability and flexibility

Thanks to our cold rolling, drawing and heat treatment plant for material production, our fleet of over 100 machines, our stock of finished products of over 25,000 part numbers and our responsive manufacturing approach, we are able to offer very short production lead times.

We pride ourselves on our responsive manufacturing approach and our ability to adapt to your specific needs. We make a point of being flexible and fast in our manufacturing process, to guarantee on-time delivery and quality that meets your expectations.

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Quality

At Gardette, we are committed to offering product quality that meets the exacting standards and expectations of our customers. Our quality control team carries out rigorous checks from raw material manufacturing through to the end of the production process to ensure that every key meets the most stringent quality standards.

We use precision measuring tools to check dimensions, tolerances and essential specifications, to ensure that every part produced in our workshop meets the customer's requirements. We can also offer services such as 100% camera inspection.

With a service rate of 93%, we do our utmost to guarantee your satisfaction by meeting your needs quickly, flexibly and with quality. All our teams are ready to support you in your projects and offer you quality service.