Frequently asked questions
We answer all your questions
What is your CSR/QHSE approach?
We are committed to Corporate Social Responsibility (CSR) and plan to obtain ISO 14001 and ISO 45001 certification in 2024.
Are you concerned about your plant's carbon footprint?
We are currently forming a multi-disciplinary group to reduce our carbon footprint. As part of this initiative, we will be carrying out a full carbon assessment (SCOPES 1, 2 and 3) during 2023, which will enable us to evaluate our overall environmental impact.
How can I view the parts in stock on the site?
You can log in to your pro area to check availability online. For your first connection, please contact our sales department.
What should I do if I receive a damaged parcel?
A missing, damaged or re-scotched parcel! It is essential that you record your reservations on the transport receipt and confirm them to us within 48 hours. Please note that valid reservations are as follows: "damaged pallet, open packages, missing parts". If your reservations are not precise, meaningful and complete, we will not be able to process your claim.
Where can we find the data sheets?
Technical data sheets are available in PDF format in the "Products" section of our website. You can view and download them directly from this section. Feel free to browse our site for detailed product information.
What standards are you certified to?
We are certified to ITAF 16 949 and ISO 9001 standards.
Are your deadlines departure or arrival deadlines?
In all our quotations and acknowledgements of receipt (AR), we explicitly state the starting deadlines.
What is your service rate?
We have a service rate of 93%. We are constantly striving to improve our service rate in order to best meet our customers' expectations.
How can I retrieve my login and password for my pro space?
Paul with the ecatalogue
What are the opening hours of your shipping and receiving departments?
Our shipping and receiving departments are open Monday to Friday, 8am to 12pm and 1:30pm to 4:30pm.
What are the opening hours of the sales department?
Our sales department is available Monday to Thursday from 8:30am to 12pm and from 1:30pm to 5:00pm and Friday from 8:30am to 12pm and from 1:30pm to 4:30pm.
What do the 56/MINI and 56/MINIREV lines mean for offers and orders?
These are the additional lines when your order doesn't reach the minimum billing amount. They are added to reach this minimum threshold, so that the order can be processed.
Do you have a billing mini?
We have a billing minimum. I recommend that you contact our sales team for specific details of this minimum billing.
Where are your production sites located?
We draw our raw materials from our Villars site (department 42), while our production takes place at our Villefranche-sur-Saône site (department 69).
How do I contact a sales representative?
See the "contact" section
How many employees does the company have?
The company employs 60 professionals in various categories, including technicians, engineers, support functions, sales and management.
What is the product range?
We specialize in the manufacture of a wide range of keys and special parts. Our expertise extends to all fastening and assembly elements.
We are committed to finding an answer to your problem in less than 7 days.
Contact us